Get in Touch With Us
Got a question about how we compare sweepstakes casinos, spotted something that needs updating, or curious why a particular site sits where it does on our list? Here's how to get a real answer from a real person.
The Best Way to Reach Our Team
Email is the most reliable channel for getting in touch. We read every message that comes in and aim to reply within two working days, though busier periods can mean a short delay. Write to us at [email protected].
A little context helps us route your message faster. Let us know whether you're asking about a specific operator, a redemption issue you've run into, or something on the site itself that looks out of date. The more specific you are, the quicker we can point you in the right direction.
What We Can Actually Help With
We're an independent comparison site, not a casino operator, so there are things we can and can't do for you. Here's where we're genuinely useful:
- Questions about our comparisons — how we rank sites like Crown Coins, SplashCoins, or others featured on the page, and what criteria we look at when assessing redemption speed, welcome offers, or game libraries.
- Corrections — if a welcome bonus, eligible-state list, or redemption threshold we've published looks out of date, tell us. Operators change terms frequently and we'd rather fix a mistake than leave it live.
- Content suggestions — if there's a topic around social casinos or sweepstakes-style gaming you'd like us to cover in more depth, we're open to hearing it.
- Partnership or editorial enquiries — if you represent an operator or media outlet and want to discuss working with us, introduce yourself and outline what you have in mind.
- General site feedback — anything from broken links to unclear wording.
What We Can't Do
A few things fall outside what a comparison site can handle, and it's worth knowing this before you write in:
- Account issues — we don't manage logins, deposits, coin balances, or Sweeps Coins redemptions. Those sit entirely with the individual operator, such as Crown Coins or McLuck, not with us. Contact the platform's own support team through your account dashboard for anything account-specific.
- Redemption disputes — if a prize redemption is delayed, held for identity verification, or falls below a platform's minimum threshold, that's a matter between you and the operator's support team and, where relevant, their terms and conditions.
- Legal advice — we can explain how the sweepstakes model generally works and note that availability varies by state, but we can't tell you whether a specific site is legal to use from where you live. Check the operator's own eligibility terms and your state's current rules, since these change over time.
Before You Write In About a Specific Site
If your question relates to redemption speed, eligible states, or verification requirements for one of the platforms we cover, it often helps to check that operator's own terms first — details like minimum redemption amounts, accepted ID documents, and processing windows are set by each platform and can change without much notice. If you're weighing up options outside the sweepstakes model entirely, our guide to non-GamStop casinos may also be relevant.
What Happens After You Send a Message
Every message is read by a member of our editorial team, not a bot. We don't rely on automated replies as a stand-in for an actual response. Once we've looked into your query — whether that means double-checking a fact, reviewing a comparison table, or simply answering a question — you'll hear back from someone who's actually engaged with what you asked.
If you're flagging something related to a play pattern that concerns you or someone you know, mention that clearly in your message. We'll point you toward general responsible-play resources; we're not equipped to provide direct support, but we won't ignore the message either.
Keeping Our Content Accurate
Sweepstakes casino terms — welcome offers, eligible states, redemption thresholds — shift often, and operators don't always announce changes loudly. Reader feedback is one of the ways we catch that. If something we've published no longer matches what you see on an operator's site, telling us helps keep the page useful for the next person who visits it.